Vanessa Montoro - Handmade Silk Vanessa Montoro - Handmade Silk

Delivery

The deadline to receive the goods depends on the place of delivery, the weight of the product and the delivery option. Before placing your order, you can have the delivery time and freight value estimated, which are informed at the product page. The order may be received by others, such as building doormen or family members, as long as they sign the delivery receipt. Products will be delivered by FEDEX, which is responsible for the shipping. IMPORTANT: The delivery deadline starts after payment is approved.

Payment options

Your order may be paid by credit card. Check the options at the moment of purchase. To guarantee your safety, we count on data checking expert companies. The deadline for credit analysis is up to 5 working days. After your order is placed, the payment options cannot be altered.

Privacy Policy

By accessing this website, you agree to the procedure described herein and guarantee that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating your account information for accuracy and completeness.

The WEBSITE collects and stores the following information, voluntarily inserted by the user:
• Contact information such as name, email address, mailing address, telephone number;
• Billing information such as credit card number and billing address;
• Information preferences such as products, wish lists, order history;
• Information about your connection such as your IP address, browser type, referring / exit pages, and operating system.

The WEBSITE uses this information to:
• Place your order;
• Send you an order confirmation;
• Send you information about the product or service;
• Send product updates or warranty information;
• Answer to customer service requests;
• Send you a newsletter (provided the user has accepted it at the time of registration);
• Conduct research and analysis;
• Improve the WEBSITE services;

Regarding the newsletters sent by e-mail:
•The user may opt out at any time at the newsletter footnote or customer service contact e-mail at the website.

Information sharing:
• The WEBSITE may only share user information with third parties according to the ways described in this privacy statement.
• General information about hits and website purchases may be shared with suppliers.
• Information will not be sold to third parties.
• Information may be provided to the website services suppliers in order to help conduct business; such as order placement (carrier / mail).
• These companies are allowed to use personal information only when necessary to provide these services;
• Personal information may be disclosed only if required by law to comply with summons or suits;
• In case the WEBSITE goes through merger, acquisition or sales of all or part of its assets, the user will be notified by email and / or a highlighted notice on the website

Cookies and other tracking technologies:
• The WEBSITE may use cookies, for example, to control your preferences and profile information.

Safety:
• When sensitive information are inserted by the user (such as credit card number) on order forms, this information transmittal is encrypted through the website’s own technology..

SPAM:
• The WEBSITE does not send any unsolicited mass advertising ("Spam") to its registered users. It only sends e-mails to the users who registered their emails and expressly authorized promotional messages to be sent;
• Also, it is forbidden for any user to use any Website content to send Spam.
• The WEBSITE does not ask for the users’ personal information via email;
• The WEBSITE is not responsible for any fraudulent electronic communications that collect personal user data (phishing).

Notification of Privacy Policy Changes:
• This term can be updated at any time without previous notice.

Frequently Asked Questions

How to contact us
To contact us, please send an email to our Customer Service through contato@vanessamontoro.com or if you prefer, through the form at Contact Us , and we will reply as soon as possible.
How to buy in the online store
Buying on our website is 100% safe, fast and easy.
Browse the store, select the desired item, available color and size available and click on the Buy button. After choosing all products, click on the Checkout button.
On the payment page, choose the desired payment option and click on Place Order.
You will receive email notifications for each shopping step.

Can I change my order items?
After the order is placed, it is not possible to change items. You can ask for cancellation at Customer Services via email contato@vanessamontoro.com and make a new purchase.

Which are the payment options?
You may pay by credit card.

Which are the deadlines and delivery costs?
Deadline and delivery costs depend on the location, weight and delivery service chosen at the time of purchase.
To check the delivery deadline, access the online store and on a product’s page, click on Shipping and Deadline and enter your zip code. Note that the delivery deadline starts on the following day, after payment confirmation, in working days.

How to track the status of my order?
To track the status of your order, access My Account and then My Orders.

How to follow up the tracking or delivery of my order?
To follow up the tracking or delivery of your order, access My Account, My Orders and click on View Tracking Code

How do I change my registration information?
To change your registration details, access the online store and click on Login and then on My Account, and change the desired data.